FAQs (ENG) - Nippon Express de España, S.A.

NIPPON EXPRESS EUROPE WEBSITE PRIVACY NOTICE

Details: Parent Category: English; Category: FAQs (ENG)

Effective date: May 25, 2018

OUR APPROACH TO PRIVACY

Nippon Express Europe and its subsidiaries and affiliates (collectively “Nippon Express”) take your privacy seriously. Nippon Express understands transparency and respect are foundational aspects of longstanding relationships and, therefore, takes every reasonable effort to protect the information you provide to us.

This Privacy Notice describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.

We refer to personal data according to the following definition given in the General Data Protection Regulation (GDPR):

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

2. WHO IS RESPONSIBLE FOR YOUR DATA

This Privacy Notice applies to the personal data that Nippon Express collects and uses. References in this Privacy Policy to “Nippon Express”, “we”, “us” or “our” mean Nippon Express Europe and its subsidiaries and affiliates.

We control the ways your personal data are collected and the purposes for which your personal data are used by Nippon Express and are the “data controller” for the purposes of national legislation and the European General Data Protection Regulation

Nippon Express entities responsible for the collection and use of your personal information for the purposes described in this Privacy Notice are indicated in the How to Contact Us section of this document.

Our websites may provide links to other websites for your convenience and information. These websites may operate independently from Nippon Express. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by Nippon Express, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of linked websites.

3. HOW WE COLLECT AND USE YOUR INFORMATION

We collect some personal data directly from you, for example when use our website, use our services or contact us or we obtain your personal data from our Business Partners and Affiliates (such as dealers or distributors with whom we have business relationship, or from the entities with whom we have entered into the contract for market survey purpose).

Categories of data we collect about you

Physical Location and Contact Information (name, mailing address, email address and phone number, fax number, customer ID)
strong>Relationship Information (information regarding your inquiries, purchases, regional location and dealer transactions
strong>Information we collect online. We, collect personal data by using automated means, such as cookies. The information we collect in this manner may include: IP address, browser type, operating system, referring URLs and information on actions taken or interaction with our digital assets.

How we use collected data

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. We pledge to retain information in accordance with the law, such as information needed for income tax and audit purposes.

Nippon Express uses your Personal Data for providing you with goods and services you have requested or for alerting you to other products or service as specified below.

Fulfilment of Your Request. When you use our inquiry, contest or survey functionality on our websites, we may use submitted information in conjunction with other information we have about you to supply you with relevant product and service offerings to better respond to your specific product or service inquiries or respond to complaints.
strong>Customer Service and Support. We collect and use information about you to support our customer service and support activities or related transactions. This can include, but is not limited to, warranty services, financing or purchasing, product delivery and maintenance support.

Legal Basis for Processing

Under data protection laws, Nippon Express must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on for which of the specific purposes described above Nippon Express is processing your Personal Data:

In certain cases, Nippon Express may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “How to contact us” section. Please note that the withdrawal of consent will not affect processing which has already occurred.
In other instances, the processing of your Personal Data may be necessary to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.
In still other instances, Nippon Express may process your Personal Data based on Nippon Express’s legitimate interests in communicating with you about our products and services, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by contacting us as described in the “How to contact us” section.
In accordance with the EU General Data Protection Regulation, it may also occur that processing of your Personal Data is deemed necessary for public or vital interests. <

4. ARE WE GOING TO SHARE YOUR PERSONAL DATA WITH ANYONE ELSE?

Nippon Express may share your information with the following parties:

Dealers, business partners who provide some portion of our products, and service providers to provide products and services relating to the sale of Nippon Express products, internal company processes or the servicing of your accounts or transactions
Marketing partners, to market to you directly, only if you have provided your consent for that purpose.
Auditors, regulators and other entities, where legally required as needed to protect our rights or property in connection with the sale of assets and/or the company.

Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the data in line with our procedures.

5.YOUR RIGHTS AND CHOICES

You have certain rights regarding the personal information we maintain about you. We also offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you. In accordance with the applicable laws, it is your right to

Access to your personal data processed by Nippon Express. Namely you can obtain confirmation that we hold personal information about you, request access to and receive information about the personal information we maintain about you, and receive copies of the personal information we maintain about you.
Request correction, update and deletion or portability of personal data.
Object to your personal data being used for prospecting purposes, including in particular commercial purposes (marketing);
Withdraw any consent declaration given through the website or in any other manner (if any) with effect for the future at any time, and to access the wording of such consent declaration at any time
You have the right to complain to the data protection authority to enforce these rights.

You can opt out of the collection and use of certain information which we collect about you by automated means, when you visit our websites. Your browser may tell you how to be notified and opt out of receiving certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites or online services.

You can at any time tell us not to send you marketing communications by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us or by contacting us as indicated in section 9. (How to contact us)

If you provide us with any information or material relating to another individual, you should make sure that the sharing with us and our further use as described to you from time to time is in line with applicable laws, so for example you should duly inform that individual on the processing of her/his personal data and obtain her/his consent, as may be necessary under applicable laws.

Nippon Express does not knowingly collect personally identifiable information from or market to children under the age of 16 years old. If a child under the age of 16 has provided personal data to Nippon Express through our website, a parent or guardian may contact Nippon Express to request the information be deleted from our records. Following receipt of such a request, we will make reasonable efforts to delete the child's information from our records.

You can exercise your right and choices either by contacting us as specified in the section 9. (How to contact us)

6. INTERNATIONAL DATA TRANSFERS

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Website Privacy Notice or as otherwise disclosed to you at the time the data is collected.

7. HOW WE HOLD AND PROTECT PERSONAL INFORMATION

The security of your personal information is important to Nippon Express. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. These safeguards are intended to protect the confidentiality, integrity and availability of the information you provide to us.

Nippon Express stores personal information only for as long as it is necessary for the fulfilment of the purpose for which the personal information was collected, unless otherwise required or authorized by applicable law. We take measures to destroy or permanently de-identify personal information if required by law or if the personal information is no longer required for the purpose for which we collected it.

No data transmission over the Internet or otherwise can be guaranteed to be 100 percent secure. Accordingly, despite our efforts to protect your information, Nippon Express cannot ensure or warrant the security of any information you transmit to us online. You transmit all such information at your own risk.

8.UPDATES TO OUR WEBSITE PRIVACY NOTICE

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on relevant websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the Notice when it was most recently updated. If we update our Privacy Notice, in certain circumstances, we may seek your consent.

9.HOW TO CONTACT US

If you have any questions or comments about this Privacy Notice, feel free to contact Nippon Express’ Data Protection Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.

Details: Parent Category: English; Category: FAQs (ENG)

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FAQ

About Nippon

When was Nippon Express Co. Ltd founded in Japan?
Nippon Express Co. Ltd was founded in Japan in 1937.

When was Nippon Express de España, S.A. founded?
Nippon Express de España, S.A. was founded in 1988.

Is Nippon Express de España, S.A. a courier company?
No, Nippon Express de España, S.A. is not a courier company. But we offer express parcel services worldwide.

What type of Business does Nippon Express do?
We work in all aspects of logistics, from ocean and air transport to warehousing, customs broker, removals, special projects, etc.

What is Nippon Express’ management strategy?
Our strategy is based on continuing the expansion of our logistics services and focus our efforts on strengthening our clients services to obtain the sustainable development of our society.

Does Nippon Express de España, S.A. have Japanese staff?
Yes, Nippon Express de España, S.A. has a large team with Japanese staff who will gladly serve our customers in Japanese if required.

Services

Does Nippon Express de España, S.A. only provide service to Japan?
No, Nippon Express de España, S.A. provides a global service to anywhere in the world using its wide office network in 5 continents.

Does Nippon Express de España, S.A. have specific services to Japan?
Yes, Nippon Express de España, S.A. as a leader in the freight business to/from Japan has a wide range of specialised services in Japan, while offering a comprehensive service to/from around the globe.

Does Nippon Express de España, S.A. offer consolidated services?
Yes. Nippon Express Spain, S.A. offers consolidated services for all kinds of goods and different destinations all around the world.

Is there any particular consolidated to any destination?
Yes. Nippon Express de España, S.A. has an own air consolidated service to Japan.

What is the response time to a request for quotation?
Our staff is characterised by the speed in responding quotation requests. For both, urgent and special quotations where special equipment might be needed or when a less frequent place in international trade is asked, the answer will be provided as soon as possible.

Does Nippon Express de España, S.A. have its own warehouses?
Yes. Nippon Express de España, S.A. has own warehouses in Madrid and Barcelona, with 7000m2 BCN and m2 in Madrid.

Does Nippon Express de España, S.A. have Customs Warehouses?
Yes . We have different kinds of warehouses available: Temporal Deposit warehouse (ADT), Customs Deposit (DAP), Deposit Different to Customs (DDA) and Authorised Warehouse for Export Goods (LAME).

What is the difference between in-and out of gauge ?
The term "In -Gauge" implies that the merchandise has a standard size, which does not exceed the height of the container. "Out of Gauge" means that the merchandise has a height which is larger than the height of a standard container.

For domestic transportation, what type of mean of transport does Nippon Express de España, S.A. use?
Nippon Express de España, S.A. uses both train and conventional trucks for inland transportation. The determination in using one or another depends on the interest of the client, the distance and the transport costs. In Nippon Express de España, S.A. our priority is always the interests of our clients.

Steps in international trade

What are the accepted maximum dimensions for shipping?
The maximum dimensions are based on the merchandise. For goods with special measures, our Heavy Haulage and Projects services are responsible for managing the transport so that it suits the needs of our client.

What is the HS Code of my goods?
The Code of Harmonisation of goods is defined by the TARIC system implemented by customs worldwide. If you do not know your HS code, Nippon Express in de España, S.A. can advise you.

What is the tariff I have to pay for my goods?
The Spanish Tax Agency and the EU determine the applicable tariff. If you are not sure which applies to your goods, Nippon Express de España, S.A. can advise you.

What is EORI?
EORI is a number, unique throughout the European Union, assigned by the designated authority in each Member State to economic operators and, when appropriate, by other people, to be used as a common reference in their relations with customs authorities throughout the Community.
The implementation of EORI improves the safety and effectiveness of intra-European transactions since it identifies all operators through a common single number across the EU.

What is the deferred VAT?
Deferred VAT is a fiscal advantage that gives importers the possibility of submitting the declaration-liquidation form from the corresponding period after receiving the document attesting the settlement made by the Administration. In other words, it is paid at the end of the correspondent liquidation period.

Follow up

How can I check the status of my goods? Who should I contact to find out the status?
If you want to know the status of your goods, you have two ways to do it; consult directly with our staff or check it through our online tracking system in our website. We will be happy to answer any questions that may arise.