FAQs (ENG) - Nippon Express de España, S.A.

NIPPON EXPRESS EUROPE WEBSITE PRIVACY NOTICE

Details: Parent Category: English; Category: FAQs (ENG)

Privacy Notice

Thank you for visiting our website and for your interest in our company. The purpose of this notice is to inform you about the processing of your personal or personal-related data (hereinafter referred to as "data").

1 Controller

The controller within the meaning of Art. 4 No. 7 GDPR is:

Nippon Express de España SA

Air Cargo Centre Airport, Madrid, Parcela 2.1, Nave 2-28042 Madrid

Phone: 91 748 08 40

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can contact our data protection officer at the following contact details:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2 Informational use

For the informational use of our websites, we only collect the data that your browser automatically transmits to us, such as:

IP address (network address)
Address of the website from which you came
Address of the retrieved files (retrieval address = URL)
Date and time of a retrieval
as well as the operating system and browser version of your end device (user agent)

The data is stored in (technical) protocols (logs).

2.1 Storage period

The storage duration of this data (logs) is 180 days.

2.2 Legal basis(s) for data processing

The above-mentioned data is technically necessary to provide you with our websites and to ensure stability and security, in accordance with Art. 6 para. 1 lit. f) GDPR.

3 Cookies

We use cookies and similar technologies to enable certain functions within our websites. A cookie is a small packet of information and consists of a pair of data, a key and a value. A cookie is managed by the browser on the user's end device and thus stored there. We may use cookies if they are absolutely necessary for the operation of our websites. We require your consent for all other cookie types. Some cookies are used by third-party providers that we have integrated into our websites.

You can find an overview of all cookies used, including the storage period and the corresponding legal basis, in our Consent Manager (cookie banner). You can also use this to manage your consent at any time. The Consent Manager is automatically displayed on your first visit.

4 Contact Form

When you contact us by email or using the contact form, the data you provide, e.g. your email address, your name, your telephone number and the content of the message, will be processed to clarify your enquiry.

4.1 Storage period

We delete the data arising in this context after storage is no longer required for these purposes or restrict processing if there are statutory retention obligations (archiving obligations for business and commercial letters).

4.2 Legal basis(s) for data processing

Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, pursuant to Art. 6 (1) (b) GDPR.

Alternatively, the processing is carried out in our and your interest in processing your request, pursuant to Art. 6 para. 1 lit. f) GDPR.

5 YouTube

We have integrated YouTube videos into our websites, which are stored on https://www.youtube.com and can be played directly from our websites.

In principle, these YouTube videos are integrated in the extended data protection mode (YouTube internal function), so that initially only a connection to the YouTube server under the Internet domain "youtube-nocookie.com" is established and thus your IP address is transmitted to YouTube. Only when you play the videos will any further personal data be transmitted to YouTube (Google).

If you are also logged in to Google with an existing user account at the same time as visiting our websites, Google may also be able to associate your visit to our websites with your user behaviour. In addition, further cookies may be sent to your browser by YouTube (Google). We have no influence on this procedure and do not receive any information from YouTube (Google) about the transmitted content. We would like to point out that, as the provider of our websites, we have no knowledge of the content of the transmitted data or its use by YouTube (Google) and also have no possibility of further restricting the transmission of data to YouTube (Google) and its partners. If you do not wish to be associated with your profile on YouTube, you must log out before activating the video.

Storage duration:

See Storage duration of the logs under Informational use above in this privacy policy.

Legal basis(s) for data processing:

The service is integrated to optimise our websites in our own interest, pursuant to Art. 6 para. 1 lit. f) GDPR.

For the exceptional cases in which personal data (your IP address) is transferred to the USA, YouTube (Google) relies on the European Standard Contractual Clauses:

https://policies.google.com/privacy/frameworks?hl=de

6 Integrated service providers

you will find an overview of all service providers who are involved in the provision and further development of our websites and in enabling special functions.

Hosting and development

Service provider	Purpose and legal basis	Notes
Hosting	- Hosting of the IT systems and websites - Order processing in accordance with Art. 28 GDPR	Provision and administration of the IT infrastructure.

7 Applications

We process the data that you have sent us in connection with your application in order to check your suitability for the position (or any other open positions) and to carry out the application process. As a rule, this is the following data:

Personal master data (e.g. name, address, date of birth)
Communication data (e.g. telephone, e-mail)
Curriculum vitae (e.g. professional career, sideline activities, leisure activities)
Results of selection procedures (e.g. tests, interviews)
Organisation (e.g. status, dates)

Access to your data is only granted to (authorised) persons who need it to carry out the application process (e.g. HR department and the respective managers of the relevant department).

7.1 Storage period

Applicant data will be deleted after 6 months in the event of a rejection.

In the event that you have consented to further storage of your personal data, we will include your data in our applicant pool. There the data will be deleted after 2 years.

If you have been accepted for a position as part of the application process, your data will be transferred to our personnel information system.

7.2 Legal basis(s) for data processing

The processing of your data as part of the application process is permitted for the decision on the establishment of an employment relationship, in accordance with Art. 6 para. 1 lit. b) GDPR.

Should the data be required for legal prosecution after completion of the application process, data processing may be carried out to safeguard legitimate interests in accordance with Art. 6 para. 1 lit. f) GDPR. Our interest then lies in the assertion or defence of claims.

If, in individual cases, you have consented to your application documents being stored for a longer period (e.g. because we are currently unable to offer you a position), further processing will be based on your consent in accordance with Art. 6 para. 1 lit. a) GDPR. You can withdraw your consent at any time.

8 Your rights

You have the following rights vis-à-vis us with regard to the data concerning you:

Right of access,
Right to rectification or erasure,
Right to restriction of processing and
Right to data portability.

8.1 Right to lodge a complaint with a supervisory authority

You also have the right to complain to a data protection supervisory authority about the processing of your data by us.

8.2 Right to object to direct marketing and processing in our legitimate interest

Insofar as we process your data exceptionally on the basis of Art. 6 para. 1 lit. f) GDPR (legitimate interests), you have the right to object to the processing of data concerning you at any time for reasons arising from your particular situation. If we cannot demonstrate compelling legitimate grounds for further processing that outweigh your interests, rights and freedoms, or if we process your data for the purpose of direct marketing, we will no longer process your data (see Art. 21 GDPR). If we enable you to exercise your objection by technical means, we will inform you about this in the individual data processing operations above in our data protection information.

8.3 Right of cancellation if consent has been granted

You have the right to withdraw your consent to the collection and use of your data at any time with effect for the future. This does not affect the lawfulness of the processing carried out on the basis of the consent until revocation. You can revoke or individually configure your cookie consent in our Consent Manager (cookie banner).

8.4 Contact options regarding your rights

You can contact us at any time to exercise your rights. The best way to do this is to use the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

You are also welcome to use one of the contact options in our legal notice or contact our data protection officer directly (contact details above).

Date: 13.05.2025

Details: Parent Category: English; Category: FAQs (ENG)

nippon express transporte aereo 49

FAQ

About Nippon

When was Nippon Express Co. Ltd founded in Japan?
Nippon Express Co. Ltd was founded in Japan in 1937.

When was Nippon Express de España, S.A. founded?
Nippon Express de España, S.A. was founded in 1988.

Is Nippon Express de España, S.A. a courier company?
No, Nippon Express de España, S.A. is not a courier company. But we offer express parcel services worldwide.

What type of Business does Nippon Express do?
We work in all aspects of logistics, from ocean and air transport to warehousing, customs broker, removals, special projects, etc.

What is Nippon Express’ management strategy?
Our strategy is based on continuing the expansion of our logistics services and focus our efforts on strengthening our clients services to obtain the sustainable development of our society.

Does Nippon Express de España, S.A. have Japanese staff?
Yes, Nippon Express de España, S.A. has a large team with Japanese staff who will gladly serve our customers in Japanese if required.

Services

Does Nippon Express de España, S.A. only provide service to Japan?
No, Nippon Express de España, S.A. provides a global service to anywhere in the world using its wide office network in 5 continents.

Does Nippon Express de España, S.A. have specific services to Japan?
Yes, Nippon Express de España, S.A. as a leader in the freight business to/from Japan has a wide range of specialised services in Japan, while offering a comprehensive service to/from around the globe.

Does Nippon Express de España, S.A. offer consolidated services?
Yes. Nippon Express Spain, S.A. offers consolidated services for all kinds of goods and different destinations all around the world.

Is there any particular consolidated to any destination?
Yes. Nippon Express de España, S.A. has an own air consolidated service to Japan.

What is the response time to a request for quotation?
Our staff is characterised by the speed in responding quotation requests. For both, urgent and special quotations where special equipment might be needed or when a less frequent place in international trade is asked, the answer will be provided as soon as possible.

Does Nippon Express de España, S.A. have its own warehouses?
Yes. Nippon Express de España, S.A. has own warehouses in Madrid and Barcelona, with 7000m2 BCN and m2 in Madrid.

Does Nippon Express de España, S.A. have Customs Warehouses?
Yes . We have different kinds of warehouses available: Temporal Deposit warehouse (ADT), Customs Deposit (DAP), Deposit Different to Customs (DDA) and Authorised Warehouse for Export Goods (LAME).

What is the difference between in-and out of gauge ?
The term "In -Gauge" implies that the merchandise has a standard size, which does not exceed the height of the container. "Out of Gauge" means that the merchandise has a height which is larger than the height of a standard container.

For domestic transportation, what type of mean of transport does Nippon Express de España, S.A. use?
Nippon Express de España, S.A. uses both train and conventional trucks for inland transportation. The determination in using one or another depends on the interest of the client, the distance and the transport costs. In Nippon Express de España, S.A. our priority is always the interests of our clients.

Steps in international trade

What are the accepted maximum dimensions for shipping?
The maximum dimensions are based on the merchandise. For goods with special measures, our Heavy Haulage and Projects services are responsible for managing the transport so that it suits the needs of our client.

What is the HS Code of my goods?
The Code of Harmonisation of goods is defined by the TARIC system implemented by customs worldwide. If you do not know your HS code, Nippon Express in de España, S.A. can advise you.

What is the tariff I have to pay for my goods?
The Spanish Tax Agency and the EU determine the applicable tariff. If you are not sure which applies to your goods, Nippon Express de España, S.A. can advise you.

What is EORI?
EORI is a number, unique throughout the European Union, assigned by the designated authority in each Member State to economic operators and, when appropriate, by other people, to be used as a common reference in their relations with customs authorities throughout the Community.
The implementation of EORI improves the safety and effectiveness of intra-European transactions since it identifies all operators through a common single number across the EU.

What is the deferred VAT?
Deferred VAT is a fiscal advantage that gives importers the possibility of submitting the declaration-liquidation form from the corresponding period after receiving the document attesting the settlement made by the Administration. In other words, it is paid at the end of the correspondent liquidation period.

Follow up

How can I check the status of my goods? Who should I contact to find out the status?
If you want to know the status of your goods, you have two ways to do it; consult directly with our staff or check it through our online tracking system in our website. We will be happy to answer any questions that may arise.